Help

Frequently Asked Questions

The frequently asked questions below should answer nearly all of your questions.

Help for brides/ grooms

Do I need to sign up for a free account?
Most of Weddings.ng can be seen and used by anyone with or without an account. Some features like comment, reviews, favourites, and posting to the Lookbook require you to be signed in with a Weddings.ng account. Creating an account only takes 30 seconds, and you can even sign in with Facebook.
How do I edit my account (sign in) details?
Once signed in, find the Edit Account link under your profile menu in the top-right corner of the page. From this page you can edit your email address, password, and membership type.
How do I edit my public profile
Once signed in, find the Edit Profile link under your profile menu in the top-right corner of the page. From this page you can manage your public profile information, profile photo, as well as your facebook connection and newsletter subscription options.
Is my information private?
The information on your profile page is visible to the public. This may include your name, profile photo, location, website link, Facebook link, Pinterest link, and bio text, depending on how much information you choose to provide. Only your true name is required. All other information you submit to Weddings.ng, including your email address and password, remain private and are never shared with anyone. If you send an email enquiry to any vendor in the directory, all information you send through that form - including your contact details - will be shared with the vendor you are enquiring to. For any other privacy concerns please see our Terms & Privacy page.
How do I search the Weddings.ng directory?
Our wedding directory includes thousands of wedding vendors from all over New Zealand and beyond. Searching the directory is easy - there is a search bar at the top of every directory page. Simply select the type of vendor you’re looking for, your preferred location, any optional keywords, and click Search. If you have trouble finding enough vendors try choosing a less specific location or keywords.
How are directory listings ordered?
Directory listings are ordered in the following sequence: Platinum Members, Premium Members (ordered by VIP and average rating), free listings (ordered by VIP and average rating), unrated free listings (ordered alphabetically). If you have a directory listing and you’d like to improve its positioning in Weddings.ng searches, please see our VIP info and advertising (upgrade) options.
How do I contact a vendor in the directory?
The easiest way to contact any vendor in the directory is to click the Email enquiry link in the directory listing’s contact details. This will bring up an email form where you can enter your message and then send directly to the vendor (you’ll receive a copy as well). You can also contact the vendor directly through any other means of contact provided on the listing (phone, mobile, website).
How do I add or remove a vendor to my favourites?
If you’re signed in, you can add any directory listing to your favourite vendors by clicking the pink Favourite button on the listing page. Once added to your favourites, the button will say Saved. Your favourite vendors can be accessed at any time from your profile menu on the top right corner of the page. To remove a listing from your favourites, click the pink Saved button again.
Who’s allowed to submit reviews?
Brides, grooms, bridal party members, family, and wedding guests are encouraged to write reviews for all wedding vendors they have first-hand experience dealing with. We also allow reviews from other wedding vendors who attended or worked at the same wedding, so long as they have direct first-hand experience with the vendor being reviewed. All reviews must be submitted by the reviewer himself/herself, using his/her own Weddings.ng account and his/her real name. Wedding vendors may not submit reviews on behalf of their clients, or copy & paste testimonials they’ve received from other sources.
How do I submit a rating & review for a vendor?
Once signed in, find the directory listing page for the wedding vendor you want to review. Click the Write Review button or scroll to the bottom of the page to find the review form. When submitting a review please make sure to supply all necessary information (every field is required), be thorough and honest with your review, and don’t forget to choose a rating for each of the four rating criteria.
Why hasn’t my review shown up yet?
All reviews submitted to Weddings.ng are moderated by our editors before they are published, to ensure they comply with our terms and policies. Most reviews are published within 24-48 hours. If your review is incomplete we may contact you for more information before we publish your review. Please see our Rating and review policies.
Can I edit my reviews?
Only by special request. We encourage users to read over their reviews and ratings carefully before submitting them. If you later find an error in what you’ve written, or you’ve gained more experience with the vendor that changes your opinion of their service, you may contact us with an explanation of the situation and if required we can edit your review.
How do ratings work?
Each time a wedding vendor in our directory receives a review, they are rated on a scale of 1-5. The average rating and number of ratings for each directory listing helps determine their position in Weddings.ng search results, their VIP status, and whether or not they are eligible to receive a Weddings.ng Top Rated Award.
How do I search the Weddings.ng Lookbook?
Our Lookbook is your premier source for wedding style and photo inspiration. If you don’t know what you’re looking for you can simply browse the latest images on the Lookbook homepage. As you scroll down the page more images will load. If you’re trying to find a specific style of image or a specific subject, we offer an incredible level of fine-grain control in the Lookbook search. You can search for any keyword you like, plus you can filter results by subject, style, setting, or location. Every image you find in the Lookbook will link directly to the vendors responsible, so you can check them out and enquire all from one place.
Who can upload images to the Lookbook?
Anyone with a Weddings.ng account can upload photos and videos to the Lookbook. Please see our Lookbook image guidelines.
What is a Lookbook collection?
All items in the Lookbook are uploaded and organised in collections. A Lookbook collection is a group of one or more images or videos from the same wedding or with the same theme, uploaded by the same author.
How do I upload images to the Lookbook?
Once signed in, find the My Lookbook Collections link under your profile menu in the top-right corner of the page. From this page you can add new collections to the Lookbook. When submitting a new Lookbook collection, please describe and tag it as thoroughly as possible if you want the images to be found in searches. Please see our Lookbook image guidelines.
Why wasn’t my Lookbook collection or image published?
We have strict Lookbook image guidelines that define the type and quality of images that will be approved. If one or more of your images does not meet these standards, your collection or a single image in your collection, may not be published. In some cases you will receive an email with an explanation for rejected images.
Can I edit my Lookbook collections?
Yes. Once signed in, find the My Lookbook Collections link under your profile menu in the top-right corner of the page. From this page you can edit your existing collections in the Lookbook. This is useful if you want to add more images to the collection, or add more descriptions, tags, and vendor associations to make your images easier to find in searches.
Why are some Lookbook images bigger than others?
Lookbook images belonging to any member with a Platinum or Premium account are often displayed twice the size of regular Lookbook images.
How do I save Lookbook images to my favourites?
If you’re signed in, you can add any Lookbook item to your favourite images by clicking the pink Favourite button on the Lookbook image. Once added to your favourites, the button will say Saved. Your favourite images can be accessed at any time from your profile menu on the top right corner of the page. To remove an item from your favourites, click the pink Saved button again.

Help for wedding vendors

Do I need to sign up for an account to create a directory listing? Is it free?
Wedding vendors who wish to add or edit listings in our directory or upload to our Lookbook must sign up for a free wedding vendor account. Basic accounts will always remain free and allow you to post free listings in our directory.
How do I edit my account (sign in) details?
Once signed in, find the Edit Account link under your profile menu in the top-right corner of the page. From this page you can edit your email address, password, and membership type.
How do I edit my public profile
Once signed in, find the Edit Profile link under your profile menu in the top-right corner of the page. From this page you can manage your public profile information, profile photo, as well as your facebook connection and newsletter subscription options.
Why connect my facebook account to Weddings.ng?
Connecting your Facebook account to your Weddings.ng account allows you to sign in to Weddings.ng directly with your Facebook account, and to share reviews you write on Weddings.ng to your Facebook profile. If your first sign in was with Facebook, your Facebook account will be automatically connected to your Weddings.ng account. If you created an account with your email address and password rather than using Facebook, you have the option of connecting your Facebook account on your Edit Profile page.
How do I search the Weddings.ng directory?
Our wedding directory includes thousands of wedding vendors from all over New Zealand and beyond. Searching the directory is easy - there is a search bar at the top of every directory page. Simply select the type of vendor you’re looking for, your preferred location, any optional keywords, and click Search. If you have trouble finding enough vendors try choosing a less specific location or keywords.
How are directory listings ordered?
Directory listings are ordered in the following sequence: Platinum Members, Premium Members (ordered by VIP and average rating), free listings (ordered by VIP and average rating), unrated free listings (ordered alphabetically). If you have a directory listing and you’d like to improve its positioning in Weddings.ng searches, please see our VIP info and advertising (upgrade) options.
What is a Premium or Platinum membership?
Premium and Platinum memberships are upgrade options available to wedding vendors who wish to enhance their directory listings and Lookbook collections. These upgrades are paid annual subscriptions that can be ordered and managed through the Edit Account page in your profile. You can find out more about your membership options on our Advertise with us page.
Do you offer discounts or free trials for paid memberships?
Premium membership discounts are available to Weddings.ng VIP members, The Wedding Associates members, and advertisers with My Wedding Magazine. Two-week free trials are also available upon request. Please contact us for coupon codes if you qualify.
How do I create a new directory listing for my business?
You must have a wedding vendor membership in order to create new directory listings. Once signed in, find the My Directory Listings link under your profile menu in the top-right corner of the page. Click Add a new listing to submit your business information. Your listing will be approved by our editors before it is published. Only one listing per business is allowed. Franchises or business with multiple physical stores/locations may have one listing per location.
How do I edit my directory listing?
Once signed in, find the My Directory Listings link under your profile menu in the top-right corner of the page. From this page you can manage all of your directory listings. Click the Edit button next to an open listing to edit those details. If you created a directory listing before March 28th, 2014 you’ll need to claim the listing before you can edit it.
Why won’t my directory listing image or cover image upload?
Directory listing images and cover images have a maximum file size of 1 megabyte. If the image you’re trying to upload is too large it will fail to upload - nothing will happen once you select the image. If this happens, please resize or crop your image to the correct dimensions and then try to upload it again. If you continue to have trouble contact us.
How do I claim an old listing?
If you created a directory listing before March 28th, 2014 you’ll need to claim the listing before it will show up in your account. Once signed in, search the directory to find the listing page you want to claim. At the bottom of the screen in the blue bar you’ll see a Claim Listing button. Click this and follow directions on screen to claim the listing. The listing will show up in your account once your claim has been approved.
What are listing stats?
Listings stats are available for directory listings owned by Premium and Platinum members. To access stats click the Stats button next to the listing on your My Directory Listings page. Your stats page will give you detailed breakdowns of rating & reviews received, email enquiries, number of favourites and Facebook likes, as well as unique visitors to your directory listing page. You can use these stats to measure the performance of your listing and your return on investment.
Who’s allowed to submit reviews?
Brides, grooms, bridal party members, family, and wedding guests are encouraged to write reviews for all wedding vendors they have first-hand experience dealing with. We also allow reviews from other wedding vendors who attended or worked at the same wedding, so long as they have direct first-hand experience with the vendor being reviewed. All reviews must be submitted by the reviewer himself/herself, using his/her own Weddings.ng account and his/her real name. Wedding vendors may not submit reviews on behalf of their clients, or copy & paste testimonials they’ve received from other sources.
How do ratings work?
Each time a wedding vendor in our directory receives a review, they are rated on a scale of 1-5. The average rating and number of ratings for each directory listing helps determine their position in Weddings.ng search results, their VIP status, and whether or not they are eligible to receive a Weddings.ng Top Rated Award.
My directory listing has received a review I don’t like. What can I do?
Our goal is to provide a free and open forum for brides and grooms to share their honest opinions and feedback. While most reviews are positive, some are neutral or negative. If you receive a negative review that you believe is disingenuous, please see our Rating & review policies to understand the steps you can take.
How do I become a Weddings.ng VIP?
Directory listings with at least 10 reviews and an average rating score of 4.5 or higher automatically qualify for VIP status. If you want to be a VIP you need to accumulate at least 10 honest and exceptional reviews. Tell your customers to write a review for you today.
How are Weddings.ng Award winners chosen?
Our Top Rated Award is given annually to the most outstanding wedding vendors of the year, based on the quality and number of reviews they’ve received from their customers. Criteria for being eligible for the award can change from year to year as the market get’s more competitive. In most cases, a wedding vendor needs to receive at least 10 positive reviews in a calendar year to be eligible.
How do I search the Weddings.ng Lookbook?
Our Lookbook is your premier source for wedding style and photo inspiration. If you don’t know what you’re looking for you can simply browse the latest images on the Lookbook homepage. As you scroll down the page more images will load. If you’re trying to find a specific style of image or a specific subject, we offer an incredible level of fine-grain control in the Lookbook search. You can search for any keyword you like, plus you can filter results by subject, style, setting, or location. Every image you find in the Lookbook will link directly to the vendors responsible, so you can check them out and enquire all from one place.
Who can upload images to the Lookbook?
Anyone with a Weddings.ng account can upload photos and videos to the Lookbook. Please see our Lookbook image guidelines.
What is a Lookbook collection?
All items in the Lookbook are uploaded and organised in collections. A Lookbook collection is a group of one or more images or videos from the same wedding or with the same theme, uploaded by the same author.
How do I upload images to the Lookbook?
Once signed in, find the My Lookbook Collections link under your profile menu in the top-right corner of the page. From this page you can add new collections to the Lookbook. When submitting a new Lookbook collection, please describe and tag it as thoroughly as possible if you want the images to be found in searches. Please see our Lookbook image guidelines.
Why wasn’t my Lookbook collection or image published?
We have strict Lookbook image guidelines that define the type and quality of images that will be approved. If one or more of your images does not meet these standards, your collection or a single image in your collection, may not be published. In some cases you will receive an email with an explanation for rejected images.
Can I edit my Lookbook collections?
Yes. Once signed in, find the My Lookbook Collections link under your profile menu in the top-right corner of the page. From this page you can edit your existing collections in the Lookbook. This is useful if you want to add more images to the collection, or add more descriptions, tags, and vendor associations to make your images easier to find in searches.
Why are some Lookbook images bigger than others?
Lookbook images belonging to any member with a Platinum or Premium account are often displayed twice the size of regular Lookbook images.
Can I add other vendors and images to my favourites?
Yes. Although favourites are mainly intended for Brides & Grooms to create shortlists of their favourite vendors and inspiration, wedding vendor accounts may also save favourites (both images and vendors).
Can I get my magazine, book, or app featured in your resources?
Our resources list is a collection hand-picked by our editors or paid for by partners and advertisers. If you would like to promote your publication, app, or product here, please contact us to enquire.